
Troubleshooting and tips
Browse all our experts' tips to optimize your experience
16 articles
- My recipient has a foreign phone number
- My signer is not receiving their Yousign signature request by email
- I am not receiving Yousign email notifications
- I didn't receive a security code by SMS
- I can't create a signature request
- Why my ID has been rejected for advanced electronic signature?
- How to unlock my account?
- Contact us
- Compatibility and recommended browsers
- How to scan a QR code
- Create a signature request with an already signed document
- I can move / edit signature fields in my signed document
- I can no longer send an invitation with the Qualified Electronic Signature. What should I do?
- My signature link has expired
- Some text fields appear cropped in my signed PDF
- Switch from Google Sign-In to email and password Login