Identity document verification results

Identity document verification checks that an identity document is genuine, still valid, and consistent with the details you declared. Use it to confirm who you are dealing with before signing, onboarding or paying someone.

Accepted formats are PNG, JPEG, JPG and PDF, up to 10 MB.

Four families of checks run on every submission.
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Capture quality

Whether the image can actually be read: sharpness, contrast, framing, resolution and page count.
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Document authenticity

Whether the document is what it claims to be. This covers the security features of the document model, the fonts, the colour behaviour of the identity photo, the presence of a specimen marker, and, on French documents, the 2D-Doc barcode.
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Internal consistency

Whether the document agrees with itself. The details printed on the document are compared against its machine-readable zone — the two lines of code at the bottom of a passport or ID card — and against the document number format.
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Consistency with your declared data

Whether the document matches what you entered: the first name, the last name, and any age or country rules you set.
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Every verification ends in one of four states.

The details page leads with a plain-language verdict:

Below the verdict, a callout lists every reason behind the result. A verification often carries several reasons at once — read them all, as they can point to different problems.

When the document is readable, the Extracted data section shows what was found on it, each row marked Valid, Failed or Unknown:

Fields that do not appear on the document are left empty. A partially filled panel is normal — a passport carries no address, and many documents carry no national identification number.

A Failed result means the check ran and found something wrong. The reasons fall into three groups.
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The document could not be recognised, is expired, or a required field is missing from it — the name, the date of birth, the issue or expiry date, or the document number. This group also covers a missing front or back side
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What to do: Ask for a different document, or re-upload with both sides included. Expiry is judged against the document model, and the 15-year validity extension on French ID cards is already applied.
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Security features did not verify, fonts do not look authentic, the dates are inconsistent with the document model, the identity photo is missing or its colours do not behave as expected, the document is a known specimen, or the printed details disagree with the machine-readable zone. For PDFs, this also covers annotations and traces left by PDF editors.
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What to do: Treat this as a fraud signal and review it manually. Do not simply ask for another upload of the same document.
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The first name, last name or document number read from the document differs from what you entered — sometimes because the two names were entered the wrong way round. This group also covers the optional rules: the holder is below your minimum age, above your maximum age, or the document was issued by a country you excluded.
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What to do: Check for a spelling mistake or inverted names, correct the details and run the verification again. If the age or country rule is what triggered it, the document is genuine and your own policy is what rejected it.
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An Inconclusive result is not a rejection — it means we could not reach a conclusion. It is never counted against your included tests.
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The format is not supported, the image is too small or too large, the file is too heavy, or it has too many pages.
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What to do: Re-upload within the accepted formats and limits.
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The image is blurry, lacks contrast, is badly framed, contains no readable text, or its resolution is too low. This group also covers a machine-readable zone that is truncated, glared out, or absent — and a document that does not match the document type you selected.
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What to do: Take a new photo in good, even light, with the whole document in frame and no flash glare, then upload again.
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The verification could not be completed for reasons unrelated to your document.

What to do: Run the verification again shortly. This costs you nothing.
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On a Verified or Failed verification, click Download audit trail on the details page to get a PDF record of the check.

The audit trail is not available on Pending or Inconclusive verifications, because no conclusion was reached.
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Why does my verification have several reasons?

Because several checks can fail on the same document. All reasons are shown so you can see the full picture rather than only the first problem found.
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The document is genuine but the verification failed. Why?

The most common causes are a spelling difference between the declared name and the printed name, inverted first and last names, a missing back side, or one of your own optional rules being triggered. Check the reasons listed on the details page.
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What is the machine-readable zone?

The block of coded characters printed at the bottom of a passport or ID card. It repeats the holder's details in a standard format, so comparing it against the printed text is a reliable way to detect an altered document.
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The extracted data section has empty fields. Is that a problem?

No. Fields are left empty when the information is not present on the document.
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Can I re-run a verification?

Yes. Create a new verification with the corrected details or a better image. Each attempt draws on your allowance unless it comes back Inconclusive.
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How long is the data kept?

Personal data is automatically removed after the retention period. Once that happens, the result and its reasons remain visible, but the extracted data no longer is. Download the audit trail beforehand if you need a lasting record.
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