Each verification you run in Verify uses one credit. Youtrust only counts a credit when a verification reaches a conclusive result, so a check that could not be completed costs you nothing.
This article explains what counts as a credit, which results are billed, and where your credits come from. It applies to the three verifications you can run from the app: Image identity verification, Bank account verification and Company registry verification.
Prerequisites
To run and be billed for verifications, you need:
A plan that includes Verify credits, or a purchased verification pack
The verification type enabled for your organization
Any member of your organization can run a verification. Only the account owner can buy or change a verification pack.
What counts as one credit
One credit is one verification. A credit is reserved the moment you submit a verification, and is settled once the verification reaches its final result.
Credits are counted per organization, not per workspace or per user. A verification run by a colleague in another workspace draws on the same balance as yours. Verifications created through the API in production draw on that same balance too.
Each verification type has its own balance. Running identity verifications never reduces the credits available for bank account or company verifications.
Which results use a credit
A verification only uses a credit when it reaches a conclusive result. If the check could not be completed, the credit is returned to your balance.
Result | Image identity | Bank account | Company registry |
Verified | Uses a credit | Uses a credit | Uses a credit |
Failed | Uses a credit | Uses a credit | Free |
Inconclusive | Free | Free | Free |
Here is why the three differ:
Verified means the check ran and confirmed the data. It always uses a credit.
Failed means the check ran and returned a negative answer, such as an identity document that was rejected or a bank account that does not match the holder. The work was done, so a credit is used.
Failed for a company registry verification is free. A company that cannot be found in the official registry is a legitimate answer rather than a completed check.
Inconclusive means the verification could not be completed at all, for example because the image was too blurry, the IBAN could not be read from the document, or the registry could not be reached. It is always free, for every verification type.
A verification that is still Pending has not been counted yet. Its credit is held until the result arrives, then either used or returned.
Note: To understand why a verification ended on a given result, see Identity document verification results, Company registry verification results and Bank account verification results.
Retries are counted separately
Each verification you submit is a new verification with its own credit. If a verification comes back Inconclusive and you ask your customer for a better photo, submitting that new file counts as a new verification.
Because an inconclusive verification is always free, retrying after one costs you only the credit of the retry itself. If that retry succeeds, you are billed one credit in total.
Tip: A Failed result on a bank account verification can be caused by a bank being temporarily unreachable. Check the reason given on the verification before retrying, so you do not spend a second credit on a check that will return the same answer.
Where your credits come from
Your organization draws on one of two sources, depending on whether you have bought a verification pack.
Credits included in your plan
If your plan includes Verify test credits, you get an allowance of verifications per type, granted once. These credits:
Have no expiry date, so they stay available until you use them
Are not renewed monthly or yearly
Are shared across your whole organization
The number included depends on your plan and on the verification type. You can see your remaining count in the app at any time. For more detail, see Use Verify test credits included with your plan.
Purchased verification packs
When you buy a verification pack from the Verify catalogue, you subscribe to a number of units per year at a fixed unit price. These credits:
Are valid for the subscription year
Renew automatically on your renewal date
Are lost at renewal if unused, so they do not carry over to the next year
Note: Buying a pack for a verification type ends the included allowance for that type. Any unused included credits are dropped and the pack takes over. Your other verification types are not affected.
Company registry credits are counted by country
Company registry verifications are sold and counted as separate country packs:
France & Spain
Germany
Italy
Each country pack has its own balance and its own unit price. Verifying a German company draws on the Germany pack only, and does not reduce the credits available for France and Spain.
Note: The unit price varies by country, so check the price shown for the pack you are buying.
Check how many credits you have left
Open Verify in the left-hand menu, then select Verifications.
Click New verification at the top right of the page.
Each verification type in the selector shows its remaining count, for example 2 tests left.
If your contract allows your organization to go beyond its pack, a verification type is not blocked when its balance runs out. Instead, a banner at the top of the page warns you that you are consuming more than your pack includes. In that case, we recommend contacting your sales representative to increase your quantity.
When you run out of credits
A verification type with no credits left shows a Limit reached badge and can no longer be selected. The other verification types stay available until their own balance runs out.
To keep verifying, click Buy now on the Want to keep verifying? callout to open the matching pack in the Verify catalogue.
Verifications you already ran stay accessible. You can still open them, review the results and download the audit trail after your balance is spent.
Testing without using credits
Verifications run in the Sandbox environment are never billed and never draw on your balance. Sandbox verifications return simulated results, so use them to test how your process handles each outcome before running real checks in production.
Frequently asked questions
Does a failed verification cost me a credit?
For identity document and bank account verifications, yes. A Failed result is a completed check that returned a negative answer. For company registry verifications, no.
Does an inconclusive verification cost me a credit?
No. An inconclusive verification is always free, for every verification type.
I retried a blurry document three times before it worked. How much was I billed?
One credit. The inconclusive attempts were free, so only the attempt that reached a result was counted.
Are my credits shared with my colleagues?
Yes. Credits are counted per organization and shared across all workspaces and users, including verifications created through the API in production.
Do my included credits expire?
No. Credits included with your plan have no end date. Credits in a purchased pack do expire, as they are lost at your renewal date if unused.
Do unused credits from my pack carry over to next year?
No. Your pack renews on its renewal date and any unused credits are lost on that date.
Can I go over my pack?
It depends on your contract. A pack bought online stops at its limit and shows Limit reached. If your contract allows over-consumption, verifications are not blocked and a banner at the top of the page warns you that you have gone over your pack. In that case, we recommend contacting your sales representative to increase your quantity.
Who can buy more verifications?
Only the account owner can purchase or change a verification pack.
Can I get a refund for a verification I did not mean to run?
Credits are settled automatically from the verification result. If you believe a verification was counted incorrectly, contact Support with the verification reference.
Where do I see what I have been billed?
See Billing details and Track your subscription consumption.